Colorado State University Status

All Systems Operational

About This Site

Welcome to the Colorado State University IT status page. Here, we provide real-time updates regarding the current operational status of our services. Whether you're a student, faculty member, or staff, this page serves as your go-to resource to stay informed about any ongoing incidents and planned maintenance.

To report an issue or for questions, please contact the IT Help Desk at (970) 491-7276 or email help@colostate.edu

Administrative and Business Operational

AIS - Pueblo Operational

AIS web servers - Pueblo Operational

Applications Manager (AppMan) (Business Capability and Process Automation) - Fort Collins Operational

Banner Admin Pages / BCM / BAM (Student Information Systems) - CSU System Operational

Banner Job Submission Operational

Banner Self Service (Student Information Systems) - CSU System Operational

Cbord - Pueblo Operational

Certificates for Web Services - Pueblo Operational

DocImage (Filebound) - Pueblo Operational

e-Invoice (Financial and Procurement Systems) - Fort Collins Operational

Electronic Forms (Dynamic Forms) (Business Capability and Process Automation) - Fort Collins Operational

EMAS - Pueblo Operational

Employee PAWS - Pueblo Operational

Employee Portal - Pueblo Operational

EMS - Pueblo Operational

Facilities Ticketing System (backend) - Pueblo Operational

FACSTF Printing - Pueblo Operational

FAMweb (Student Information Systems) - Fort Collins Operational

File Shares - Pueblo Operational

Firewall Access - Pueblo Operational

Human Resources Portal (Human Resource Systems) - Fort Collins Operational

IT Project Management - Pueblo Operational

Kuali Financial System (KFS) (Financial and Procurement Systems) - CSU System Operational

MBS (Book Store) - Pueblo Operational

Operational Data Store (ODS) (Financial and Procurement Systems) - CSU System Operational

Oracle E-Business Suite (Human Resource Systems) - Fort Collins Operational

Power BI Reporting (Data, Reporting, and Analytics) - CSU System Operational

Process Automation - Pueblo Operational

Secure Web sites - Pueblo Operational

StarRez (Student Housing) - Pueblo Operational

uAchieve (Student Information Systems) - Fort Collins Operational

UAchieve (DARSweb) - Pueblo Operational

Virtual Desktops - Pueblo Operational

Vista Plus (Business Capability and Process Automation) - Fort Collins Operational

WebFOCUS Reporting (Data, Reporting, and Analytics) - Fort Collins Operational

Communication and Collaboration Operational

Administrative Applications and Resources (AAR) - Fort Collins Operational

Microsoft Cloud (Email and Collaboration Services) - CSU System Operational

Microsoft Office 365 (Email and Collaboration Services) - CSU System Operational

SMTP (Email and Collaboration Services) - Fort Collins Operational

Telephones (Conferencing and Telephones) - Fort Collins Operational

Telephone Services - Pueblo Operational

Voice Mail (Conferencing and Telephones) - Fort Collins Operational

WordPress Managed Hosting - CSU System Operational

Windows Managed Hosting - Fort Collins Operational

Information Security Operational

Grouper (Identity and Access Management) - Fort Collins Operational

NetID (Identity and Access Management) - CSU System Operational

Shibboleth (Identity and Access Management) - Fort Collins Operational

Infrastructure and Network Operational

AS network assignments - Pueblo Operational

Backups (Server and Storage Management) - Fort Collins Operational

Boomi (Integration Services) - Fort Collins Operational

Camera Administration (Server and Storage Management) - Fort Collins Operational

Campus Cloud (Server and Storage Management) - Fort Collins Operational

Campus Wired Network (Network and Connectivity Management) - Fort Collins Operational

Campus Wireless (Network and Connectivity Management) - Fort Collins Operational

Copper and Fiber Infrastructure (Network and Connectivity Management) - Fort Collins Operational

Data Center (Data Center Services) - Fort Collins Operational

Data Center Networking (Network and Connectivity Management) - Fort Collins Operational

DNS (Network and Connectivity Management) - Fort Collins Operational

Duo (Network and Connectivity Management) - Fort Collins Operational

F5 Load Balancer (Network and Connectivity Management) - Fort Collins Operational

FCCN (Network and Connectivity Management) - Fort Collins Operational

Firewall (Network and Connectivity Management) - Fort Collins Operational

GitLab - Fort Collins Operational

GlobalProtect (Network and Connectivity Management) - Fort Collins Operational

Installation and Design - Pueblo Operational

Logs (Monitoring and Alert Management) - Fort Collins Operational

Microsoft SQL Server (Database Management) - Fort Collins Operational

Monitoring (Monitoring and Alert Management) - Fort Collins Operational

MySQL Databases (Database Management) - Fort Collins Operational

Network Authentication - Pueblo Operational

Network Cabling - Pueblo Operational

Network Infrastructure - Pueblo Operational

NTP (Server and Storage Management) - Fort Collins Operational

Oracle Databases (Database Management) - Fort Collins Operational

Point to Point VPNs (Network and Connectivity Management) - Fort Collins Operational

Research Network (Network and Connectivity Management) - Fort Collins Operational

Servers and Services - Pueblo Operational

Storage (Server and Storage Management) - Fort Collins Operational

VMware (Server and Storage Management) - Fort Collins Operational

Windows Servers (Server and Storage Management) - Fort Collins Operational

Wireless - Pueblo Operational

Research Operational

RSTOR (Research-Specific Computing and Applications) - Fort Collins Operational

Teaching and Learning Operational

Bridge (Learning Management) - Fort Collins Operational

Canvas (Learning Management) - Fort Collins Operational

Classroom Technology - Pueblo Operational

Digital Tools (Learning Management) - Fort Collins Operational

Echo360 (Lecture Capture) - Fort Collins Operational

eStarPortfolio - Pueblo Operational

EZProxy - Pueblo Operational

General Assignment Classrooms (Academic Technology and Support) - Fort Collins Operational

Hardware and Software Repair - Pueblo Operational

PAWS - Pueblo Operational

Student Printing - Pueblo Operational

TEIMS - Pueblo Operational

Zoom Management - Pueblo Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 20, 2024

Chemistry - IDF n204b Switch Replacement and Cleanup

Completed - The scheduled maintenance has been completed.
Nov 20, 07:00 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 05:00 MST

Scheduled - Areas connected to Chemistry n204b will be without network connectivity as the IDF switch gear is upgraded within the maintenance window.
Nov 19, 18:25 MST

2301 Research- MDF switch replacement

Completed - The scheduled maintenance has been completed.
Nov 20, 07:00 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 06:00 MST

Scheduled - The 2301 Research building will be without network connectivity as the MDF switch gear is upgraded within the maintenance window.
Nov 14, 08:48 MST

Nov 19, 2024

Data Center Firewall Maintenance

Completed - The NOC worked with TAC engineers but, they were unable to resolve the issue. We will continue to work with Palo Alto engineers and schedule a new maintenance window in the future.
Nov 19, 22:10 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 20:00 MST

Scheduled - The Division of IT is preparing to repair an issue with the secondary data center firewall, beginning tonight at 8:00 PM MT until approximately 11:00 PM MT. This may result in a series of five to ten minute traffic interruptions. If this issue can be repaired in a timely manner, last night’s scheduled data center firewall upgrade will also be completed.
Nov 19, 15:25 MST

Nov 18, 2024

Upgrade Border and Data Center Firewalls

Completed - The scheduled maintenance has been completed.
Nov 18, 23:48 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 19:00 MST

Scheduled - We will be upgrading the border and data center firewalls to new PAN-OS versions to mitigate urgent CVEs released this morning. This will cause brief network traffic interruptions, typically less than 30 seconds, as we move between the active and passive firewalls.
Nov 18, 13:38 MST

Outage with browser based VPN (GlobalProtect)

Resolved - Access to the GlobalProtect VPN through a browser at gateway.colostate.edu and pueblogateway.colostate.edu has been restored.
Nov 18, 07:56 MST

Update - From Human Resources:

If you continue to experience issues accessing the HR system and need to make changes to your elections during Open Enrollment, email myhr@colostate.edu with the updates you wish to make.

Please note:
All open enrollment email requests must be received by 11:59 p.m. tonight, Friday, Nov. 15, to be processed. Email to myhr@colostate.edu
Nov 15, 16:40 MST

Identified - Hi All,

The team is continuing to work the issue with browser based GlobalProtect VPN. As a workaround, please use the GlobalProtect desktop client. If you don't have the GlobalProtect client, follow the documentation linked below for instructions on downloading and installing the app.

Thank you,

https://csusystem.freshservice.com/support/solutions/articles/23000151295
Nov 15, 16:18 MST

Investigating - CSU Community,

Access to the GlobalProtect VPN through a browser at gateway.colostate.edu and pueblogateway.colostate.edu is currently unavailable as of Friday, November 15 at 2:00PM MT. This outage only impacts the web version of the VPN.

Users who need VPN access should connect using the desktop client. Instructions for downloading and setting up the client can be found in the GlobalProtect KnowledgeBase.

The Division of IT is actively troubleshooting this issue and will provide updates as soon as possible. Please check Statuspage for the latest updates. If you need assistance, please submit a help request.
Nov 15, 14:20 MST

Nov 17, 2024

Border Firewall Maintenance

Completed - The scheduled maintenance has been completed.
Nov 17, 22:30 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 22:00 MST

Scheduled - The Division of IT has scheduled maintenance for Border Firewall. We are going to fail the firewalls back to the primary side at 10pm tonight so the clientless VPN will be working for the start of workday tomorrow. Active firewall sessions will experience a brief delay in traffic during the transition but will recover promptly.

If you have any questions about this maintenance work or if you experience an unexpected service impact please contact the Division of IT Help Desk: it.csusystem.edu/get-help.

Questions (970) 491-7276 or help@colostate.edu
Nov 17, 08:51 MST

Oracle Exadata Quarterly Database Maintenance

Completed - The scheduled maintenance is complete and all databases are open for normal use.
Nov 17, 15:01 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 08:00 MST

Scheduled - The Division of IT has scheduled maintenance for Oracle Exadata Databases. We will be performing scheduled maintenance on the production Oracle Exadata system to apply the latest OS and database upgrade releases to the Exadata production virtual machines and databases.

The OS patches will be applied in a rolling fashion, so if your applications are load-balanced you will not lose connectivity during OS patching. However, the database patching from version to requires the databases to be shut down completely, so you will lose all connectivity toward the end of the patching timeframe. AppMan production will need to be shut down during the entire process. The rest of you may want to consider shutting down your applications during this maintenance window if they will not recover from losing all database connectivity.
Oct 15, 08:39 MDT

Nov 16, 2024

No incidents reported.

Nov 15, 2024

Global Protect VPN Connection Errors

Resolved - This incident has been resolved.
Nov 15, 14:11 MST

Investigating - We're receiving reports of errors with Global Protect after the DUO authentication. The team is research the issue. We'll post more updates as we have them.

Thank you,
Nov 15, 12:52 MST

Nov 14, 2024

No incidents reported.

Nov 13, 2024

PRPA maintenance on FCCN ring, impacting FRCC to City of Loveland

Completed - The scheduled maintenance has been completed.
Nov 13, 20:40 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 09:40 MST

Scheduled - Expected Impact:

Vally substation PP#1 ST Panel.

CSU FCCN RING #1.11 FRCC TO LVCC FIBER #1

CSU FCCN RING #1.11 FRCC TO LVCC FIBER #2
Oct 31, 09:41 MDT

M365 Licensing 2

Completed - The scheduled maintenance has been completed.
Nov 13, 20:00 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 16:00 MST

Scheduled - More adjustments to non-faculty, non-full time student licensing in M365. No outages are expected.
Nov 13, 15:59 MST

Nov 12, 2024

Microsoft licensing updates

Completed - The scheduled maintenance has been completed.
Nov 12, 17:30 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 16:30 MST

Scheduled - We will be undertaking minor maintenance to certain A1 licenses in the M365 tenant. No outage is expected. Regular students and full-time staff are not in this license group.
Nov 12, 14:24 MST

Nov 11, 2024

No incidents reported.

Nov 10, 2024

Production Enterprise Systems OS Updates 2024Q4

Completed - The scheduled maintenance has been completed.
Nov 10, 10:00 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 07:00 MST

Scheduled - OS Updates of all Production Oracle Linux VM's will be performed.

All Enterprise Applications will be halted and restarted during the work period.
Oct 31, 15:25 MDT

Nov 9, 2024

Grouper Version Upgrade

Completed - The scheduled maintenance has been completed.
Nov 9, 16:00 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 09:00 MST

Scheduled - We will be performing a major version upgrade. A few hours of downtime is expected. During this window Service Account management functionality through NetID Self-Service will be unavailable.

If you experience any issues after the maintenance window, please contact IAM at iamhelp@colostate.edu.
Nov 7, 10:52 MST

Nov 8, 2024

F5 Load Balancer Maintenance

Completed - The scheduled maintenance has been completed.
Nov 8, 22:30 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 22:00 MST

Scheduled - The Division of IT has scheduled maintenance for the F5 Load Balancer. We will be allocating additional memory to a control-plane process to resolve a resource deficiency from increased memory usage from the DoIT Kubernetes implementation.

Active sessions will move between the Primary/Secondary load balancer and no disruptions in traffic are expected.

If you have any questions about this maintenance work or if you experience an unexpected service impact please contact the Division of IT Help Desk: it.colostate.edu/help.

Questions (970) 491-7276 or help@colostate.edu
Nov 6, 18:08 MST

RBL/IDRC/CVID/cGMP/RIC/BRB/SARA/MIP network maintenance

Completed - The scheduled maintenance has been completed.
Nov 8, 07:00 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 05:30 MST

Scheduled - A new network distribution switch will be installed into the RBL MDF that feeds the RBL, IDRC, CVID, cGMP, RIC, SARA, MIP Trailers and BRB buildings. All network connectivity will be down within the maintenance window as links are moved to the new gear. RIC IDFs D156 and D267 will also be upgraded to 10G from IDF to MDF.
Nov 6, 10:09 MST

Nov 7, 2024

<Insert Service name> Maintenance

Completed - The scheduled maintenance has been completed.
Nov 7, 19:30 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 19:00 MST

Scheduled - The Division of IT has scheduled maintenance for FCCN, PSD, ADVA. Traffic flows will take the redundant path and FCCN participants shouldn't notice any changes in traffic.

If you have any questions about this maintenance work or if you experience an unexpected service impact please contact the Division of IT Help Desk: it.colostate.edu/help.

Questions (970) 491-7276 or help@colostate.edu
Nov 6, 17:47 MST

RAMweb and ARIESweb SSL Certificate Replacement

Completed - The ARIESweb and RAMweb SSL certificates have been replaced successfully.
Nov 7, 18:07 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 18:00 MST

Scheduled - RAMweb and ARIESweb may experience brief service interruptions while their SSL certificates are replaced.
Nov 7, 14:09 MST

Nov 6, 2024

No incidents reported.