Investigating - Currently, we are investigating a case where not all calls are correctly routed by ARM to go to the correct destinations. We have an open case with the vendor's tech support.
Jun 12, 2024 - 16:10 MDT

About This Site

Welcome to the Colorado State University IT status page. Here, we provide real-time updates regarding the current operational status of our services. Whether you're a student, faculty member, or staff, this page serves as your go-to resource to stay informed about any ongoing incidents and planned maintenance.

To report an issue or for questions, please contact the IT Help Desk at (970) 491-7276 or email help@colostate.edu

Administrative and Business Operational
AIS - Pueblo Operational
AIS web servers - Pueblo Operational
Applications Manager (AppMan) (Business Capability and Process Automation) - Fort Collins ? Operational
Banner Admin Pages / BCM / BAM (Student Information Systems) - CSU System ? Operational
Banner Self Service (Student Information Systems) - CSU System Operational
Cbord - Pueblo Operational
Certificates for Web Services - Pueblo Operational
DocImage (Filebound) - Pueblo Operational
e-Invoice (Financial and Procurement Systems) - Fort Collins Operational
Electronic Forms (Dynamic Forms) (Business Capability and Process Automation) - Fort Collins ? Operational
EMAS - Pueblo Operational
Employee PAWS - Pueblo Operational
Employee Portal - Pueblo Operational
EMS - Pueblo Operational
Facilities Ticketing System (backend) - Pueblo Operational
FACSTF Printing - Pueblo Operational
FAMweb (Student Information Systems) - Fort Collins ? Operational
File Shares - Pueblo Operational
Firewall Access - Pueblo Operational
Human Resources Portal (Human Resource Systems) - Fort Collins ? Operational
IT Project Management - Pueblo Operational
Kuali Financial System (KFS) (Financial and Procurement Systems) - CSU System ? Operational
MBS (Book Store) - Pueblo Operational
Operational Data Store (ODS) (Financial and Procurement Systems) - CSU System ? Operational
Oracle E-Business Suite (Human Resource Systems) - Fort Collins Operational
Power BI Reporting (Data, Reporting, and Analytics) - CSU System Operational
Process Automation - Pueblo Operational
Secure Web sites - Pueblo Operational
StarRez (Student Housing) - Pueblo Operational
uAchieve (Student Information Systems) - Fort Collins Operational
UAchieve (DARSweb) - Pueblo Operational
Virtual Desktops  - Pueblo Operational
Vista Plus (Business Capability and Process Automation) - Fort Collins ? Operational
WebFOCUS Reporting (Data, Reporting, and Analytics) - Fort Collins ? Operational
Communication and Collaboration Partial Outage
Administrative Applications and Resources (AAR) - Fort Collins ? Operational
Microsoft Cloud (Email and Collaboration Services) - CSU System Operational
Microsoft Office 365 (Email and Collaboration Services) - CSU System ? Operational
SMTP (Email and Collaboration Services) - Fort Collins Operational
Telephones (Conferencing and Telephones) - Fort Collins ? Operational
Telephone Services - Pueblo Operational
Voice Mail (Conferencing and Telephones) - Fort Collins ? Partial Outage
WordPress Managed Hosting - CSU System Operational
Windows Managed Hosting - Fort Collins Operational
Information Security Operational
Grouper (Identity and Access Management) - Fort Collins ? Operational
NetID (Identity and Access Management) - CSU System ? Operational
Shibboleth (Identity and Access Management) - Fort Collins ? Operational
Infrastructure and Network Operational
AS network assignments - Pueblo Operational
Backups (Server and Storage Management) - Fort Collins ? Operational
Boomi (Integration Services) - Fort Collins ? Operational
Camera Administration (Server and Storage Management) - Fort Collins Operational
Campus Cloud (Server and Storage Management) - Fort Collins Operational
Campus Wired Network (Network and Connectivity Management) - Fort Collins Operational
Campus Wireless (Network and Connectivity Management) - Fort Collins Operational
Copper and Fiber Infrastructure (Network and Connectivity Management) - Fort Collins Operational
Data Center (Data Center Services) - Fort Collins Operational
Data Center Networking (Network and Connectivity Management) - Fort Collins Operational
DNS (Network and Connectivity Management) - Fort Collins ? Operational
Duo (Network and Connectivity Management) - Fort Collins ? Operational
F5 Load Balancer (Network and Connectivity Management) - Fort Collins Operational
FCCN (Network and Connectivity Management) - Fort Collins Operational
Firewall (Network and Connectivity Management) - Fort Collins Operational
GitLab - Fort Collins ? Operational
GlobalProtect (Network and Connectivity Management) - Fort Collins ? Operational
Installation and Design - Pueblo Operational
Logs (Monitoring and Alert Management) - Fort Collins Operational
Microsoft SQL Server (Database Management) - Fort Collins ? Operational
Monitoring (Monitoring and Alert Management) - Fort Collins Operational
MySQL Databases (Database Management) - Fort Collins Operational
Network Authentication - Pueblo Operational
Network Cabling - Pueblo Operational
Network Infrastructure - Pueblo Operational
NTP (Server and Storage Management) - Fort Collins Operational
Oracle Databases (Database Management) - Fort Collins Operational
Point to Point VPNs (Network and Connectivity Management) - Fort Collins Operational
Research Network (Network and Connectivity Management) - Fort Collins Operational
Servers and Services - Pueblo Operational
Storage (Server and Storage Management) - Fort Collins Operational
VMware (Server and Storage Management) - Fort Collins Operational
Windows Servers (Server and Storage Management) - Fort Collins Operational
Wireless  - Pueblo Operational
Research Operational
RSTOR (Research-Specific Computing and Applications) - Fort Collins Operational
Teaching and Learning Operational
Bridge (Learning Management) - Fort Collins Operational
Canvas (Learning Management) - Fort Collins ? Operational
Classroom Technology - Pueblo Operational
Digital Tools (Learning Management) - Fort Collins Operational
Echo360 (Lecture Capture) - Fort Collins ? Operational
eStarPortfolio - Pueblo Operational
EZProxy - Pueblo Operational
General Assignment Classrooms (Academic Technology and Support) - Fort Collins Operational
Hardware and Software Repair - Pueblo Operational
PAWS - Pueblo Operational
Student Printing - Pueblo Operational
TEIMS - Pueblo Operational
Zoom Management  - Pueblo Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Horseshoe Substation & Long-Haul West Fiber Maintenance Notification

Platte River Power Authority will be working with fiber contractors to replace a fiber patch panel and splice a new lateral to a new section of fiber between Horseshoe Substation and PRPA HQ. This work is being performed as preventative maintenance due to high attenuation and previous damages detected on the north (Fort Collins) section of Long-Haul West. The expected duration for individual fiber outages will be up to 6 hours. We have identified your organization as using fibers in this path.

This is the only scheduled work being performed on the fiber optic network during the scheduled time. Ring configured circuits should not result in an outage as the fiber network will be open in only one location, except for the outage impacts listed below. Please verify that your equipment is ring protected and that failover is operational.

Maintenance Window – Day 1 – Wednesday, July 10, 2024

Work Start Time: 09:00 Mountain Time

Circuit Outage Start Time: 10:00 Mountain Time

Circuit Outage End Time: 16:00 Mountain Time

Work Completion Time: 17:00 Mountain Time



Expected Impact (Long-Haul West – Front Range Community College to Loveland Civic Center):



89 Black / Slate CSU FCCN RING #1.11 FRCC TO LVCC FIBER #1

90 Black / White CSU FCCN RING #1.11 FRCC TO LVCC FIBER #2





Maintenance Window – Day 2 – Thursday, July 11, 2024

Work Start Time: 09:00 Mountain Time

Circuit Outage Start Time: 10:00 Mountain Time

Circuit Outage End Time: 16:00 Mountain Time

Work Completion Time: 17:00 Mountain Time

Posted on Jun 17, 2024 - 11:23 MDT
Horseshoe Substation & Long-Haul West Fiber Maintenance Notification

Platte River Power Authority will be working with fiber contractors to replace a fiber patch panel and splice a new lateral to a new section of fiber between Horseshoe Substation and PRPA HQ. This work is being performed as preventative maintenance due to high attenuation and previous damages detected on the north (Fort Collins) section of Long-Haul West. The expected duration for individual fiber outages will be up to 6 hours. We have identified your organization as using fibers in this path.

This is the only scheduled work being performed on the fiber optic network during the scheduled time. Ring configured circuits should not result in an outage as the fiber network will be open in only one location, except for the outage impacts listed below. Please verify that your equipment is ring protected and that failover is operational.

Maintenance Window – Day 1 – Wednesday, July 10, 2024

Work Start Time: 09:00 Mountain Time

Circuit Outage Start Time: 10:00 Mountain Time

Circuit Outage End Time: 16:00 Mountain Time

Work Completion Time: 17:00 Mountain Time



Expected Impact (Long-Haul West – Front Range Community College to Loveland Civic Center):



89 Black / Slate CSU FCCN RING #1.11 FRCC TO LVCC FIBER #1

90 Black / White CSU FCCN RING #1.11 FRCC TO LVCC FIBER #2





Maintenance Window – Day 2 – Thursday, July 11, 2024

Work Start Time: 09:00 Mountain Time

Circuit Outage Start Time: 10:00 Mountain Time

Circuit Outage End Time: 16:00 Mountain Time

Work Completion Time: 17:00 Mountain Time



Expected Impact:



No Impact expected.

Posted on Jun 17, 2024 - 11:24 MDT
Past Incidents
Jun 17, 2024

No incidents reported today.

Jun 16, 2024

No incidents reported.

Jun 15, 2024

No incidents reported.

Jun 14, 2024

No incidents reported.

Jun 13, 2024
Completed - The scheduled maintenance has been completed.
Jun 13, 07:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 05:00 MDT
Scheduled - ~10 minute outage to Environmental Health & Forestry Building while the switches reboot after code upgrades.
Jun 12, 14:25 MDT
Jun 12, 2024

Unresolved incident: VOIP Calls not always correctly routed by ARM.

Jun 11, 2024
Completed - The scheduled maintenance has been completed.
Jun 11, 16:49 MDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jun 11, 16:49 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 16:30 MDT
Scheduled - HRPROD will be rebooted to clear a system error. Please log out before 16:30, or any unsaved work will be lost.
Jun 11, 15:33 MDT
Completed - The scheduled maintenance has been completed.
Jun 11, 07:01 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 05:01 MDT
Scheduled - Will be cleaning and testing the civet connections from Morgan Router to network switches
Jun 10, 22:38 MDT
Completed - The scheduled maintenance has been completed.
Jun 11, 07:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 05:00 MDT
Scheduled - ~10 minute outage to Engineering Building while the switches reboot after code upgrades.
Jun 10, 22:35 MDT
Jun 10, 2024

No incidents reported.

Jun 9, 2024
Completed - The scheduled maintenance has been completed.
Jun 9, 08:21 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 10:00 MDT
Scheduled - The ODS will be unavailable from Saturday 10:00 am till approximately 6:00 pm on Sunday.
May 14, 08:42 MDT
Jun 8, 2024
Completed - The scheduled maintenance has been completed.
Jun 8, 17:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 07:00 MDT
Scheduled - Banner 2024 Q1 Production upgrades are scheduled for deployment on 06/08. To facilitate this, any Banner-related Appman jobs that remain incomplete will be halted at 07:00. Subsequently, all Banner-related applications will be temporarily unavailable during the deployment. The deployment process is set to begin promptly at 7:00 AM, with an expected completion time of 15:30. Following this, the environment will be open for testing, with stakeholder verification expected to conclude by 16:30.

**Impacted applications**:

- Banner Admin Pages
- Application Navigator
- BCM
- BDM
- BAM
- Registration SSB
- Student SSB
- Faculty SSB
- Student API
- Integration API
- Banner Extensibility
- uAchive CSU and CSUP
- Banner 8

Jun 5, 08:09 MDT
Jun 7, 2024
Completed - The scheduled maintenance has been completed.
Jun 7, 06:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 05:00 MDT
Scheduled - A problematic line card needs to be replaced on the secondary side of the South Campus Core. No outage is expected, but multiple SCC buildings will be running on one link without redundancy as the card is replaced.
Jun 5, 08:49 MDT
Jun 6, 2024
Completed - The scheduled maintenance has been completed.
Jun 6, 08:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 06:00 MDT
Scheduled - Services will be failed over from the active to standby controllers at 6:00am so that maintenance can be completed on the controller to address memory errors found in the controller's logs. The suspected controller will be replaced.

Services will see a brief interruption during the failover at 6:00, but are expected to remain up afterwards. However, due to the nature of the work, there is a small risk that we could impact services during the swap, but will make all effort to avoid that.

Jun 4, 15:24 MDT
Jun 5, 2024
Completed - The scheduled maintenance has been completed.
Jun 5, 22:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 21:00 MDT
Scheduled - The Division of IT has scheduled maintenance for Border Firewall. The NOC will be working with Palo Alto TAC to verify failover functionality of our passive firewall. Brief internet outages could occur while traffic transitions between the active/passive firewall during this maintenance window.

If you have any questions about this maintenance work or if you experience an unexpected service impact please contact the Division of IT Help Desk: it.colostate.edu/help.

Questions (970) 491-7276 or help@colostate.edu

Jun 4, 09:07 MDT
Completed - The scheduled maintenance has been completed.
Jun 5, 10:17 MDT
Verifying - Verification is currently underway for the maintenance items.
Jun 5, 10:16 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 09:00 MDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Jun 5, 08:50 MDT
Completed - The scheduled maintenance has been completed.
Jun 5, 07:01 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 05:00 MDT
Scheduled - ~10 minute outage to the buildings while the switches reboot after code upgrades.
Jun 3, 11:41 MDT
Completed - The scheduled maintenance has been completed.
Jun 5, 07:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 05:00 MDT
Scheduled - ~10 minute outage to Education Building while the switches reboot after code upgrades.
Jun 4, 13:35 MDT
Jun 4, 2024
Completed - The scheduled maintenance has been completed.
Jun 4, 16:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 14:30 MDT
Scheduled - Production Duo proxy configuration will be updated to allow RADIUS authentication. The proxies are redundant and will be updated and tested in sequence; no interruption of service or down time is expected.
Jun 4, 13:13 MDT
Completed - The scheduled maintenance has been completed.
Jun 4, 07:02 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 06:00 MDT
Scheduled - ~10 minute downtime to Morgan Library and Computer Science building while switches reboot after code upgrades.
May 31, 15:04 MDT
Completed - The scheduled maintenance has been completed.
Jun 4, 07:01 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 05:01 MDT
Scheduled - ~10 minute downtime to Chemistry building while switches reboot after code upgrades.
Jun 3, 13:46 MDT
Completed - The scheduled maintenance has been completed.
Jun 4, 07:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 05:00 MDT
Scheduled - ~10 minute downtime to Chemistry Research building while switches reboot after code upgrades.
Jun 3, 13:48 MDT
Jun 3, 2024
Completed - The scheduled maintenance has been completed.
Jun 3, 20:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 15:00 MDT
Scheduled - Lumen tech services will repair fiber damaged by a wildfire earlier this year, this is a redundant circuit to our ISP.
May 20, 11:11 MDT